Who we are
We provide digital support and services to staff and students at the University of Lincoln
Digital Services is dedicated to driving innovation, enhancing user experiences, and supporting the digital transformation of our institution. We focus on the strategic design and implementation of cutting-edge technologies, including cloud and SaaS solutions. Our team ensures the seamless development, testing, and deployment of new features, while managing the essential infrastructure that supports our digital services.
We prioritise information security, maintaining the confidentiality, integrity, and availability of our data and IT services. Our department also oversees the management of digital education projects, supports curriculum design in digital pedagogies, and develops a reliable and flexible digital education ecosystem.
Our Vision
- Providing digital services that are simple, connected and powered by insights
Our Purpose
- Empowering our students and staff to fulfil their potential
- Supporting the University’s Strategic Plan
- Enabling the University to achieve its ambition to be Top 40 by 2030.
Our Behaviours and Values
Our user-focused approach aligns with One University values, setting clear expectations to improve outcomes for students and staff.
We do not commit to delivering a solution if the problem is not clear
We welcome ideas and suggestions from everyone but it is our job to understand what the problem is and then how we can solve it.
Good enough today is better than perfect tomorrow
Good enough means digital services are reliable, secure, and work for our users i.e. people can use them easily without a lot of support. We need to be consistently brilliant at the basics for students and staff.
We eat our own ‘dog food’
We use our products and services ourselves before we offer them to our customers. No shortcuts, no double standards.
We don’t assume. We find out
We know our services are reliable if we measure their performance. We know our services are secure if we continuously monitor and test our security measures. We know our services work for our users if we ask them and they tell us.
We listen to our users
We welcome ideas and suggestions from everyone but it is our job to understand what the problem is and then how we can solve it.
Our digital strategy outlines our immediate priorities and long-term initiatives
Read moreView and access our services
We support in the delivery of digital teaching and assessment, enhancing student experiences with seamless tools, providing advanced research computing facilities, and leveraging AI and automation to optimise support and reduce costs for students and staff.
Accounts, Access and Security
We ensure robust Accounts, Access, and Security services, safeguarding sensitive information through secure authentication, authorisation protocols, and comprehensive access management
AI and Automation
We deliver cutting-edge AI and Automation services, enhancing operational efficiency and enabling innovative solutions through advanced technologies.
Business Intelligence and Reporting
We provide Business Intelligence and Reporting services, enabling data-driven decision-making through advanced analytics and insightful reporting tools.
Communications
We communicate maintenance schedules, service updates, and new services and solutions to ensure all students and staff are informed and prepared for any changes or enhancements
Community Support and Training
We offer dedicated Community Support and Training services, empowering users with the knowledge and skills needed to effectively utilise ICT resources and tools.
Devices, Backup, Storage and Cloud
We provide comprehensive services for Devices, Backup, Storage, and Cloud, ensuring secure data management, reliable device support, and scalable cloud solutions for the university community.
Digital Asset Management
We provide efficient Digital Asset Management services, ensuring the secure organization, storage, and retrieval of digital resources for academic and administrative use.
Event Support
We provide digital solutions to ensure the success of university events, including technical setup, live streaming and recording, digital promotion, on-site technical support, and post-event analysis
Networks and Connectivity
We deliver reliable Networks and Connectivity services, ensuring seamless internet access and robust network infrastructure to support academic and administrative activities.
Research Computing
We offer advanced Research Computing services, providing high-performance computing resources and support to facilitate cutting-edge research and innovation.
Service Desk
Our service desk offers prompt and reliable support for all ICT-related queries, ensuring users receive timely assistance and solutions.
Software and Business Applications
We deliver robust Software and Business Applications services, offering essential tools and support to enhance productivity and streamline administrative processes
Service Agreements and Policies
We manage Service Agreements and Policies, ensuring clear guidelines and standards for the delivery and use of ICT services across the institution.
Systems Support Consulting
We offer expert systems support consulting services, providing tailored advice and solutions to optimise system performance and meet organisational needs.
Teaching and Learning Support
We provide digital tools and resources to support and enhance teaching and learning experiences.
User Experience & Service Design
Provides research to understand the needs and behaviours of users, designing and improving services to ensure they are efficient, effective, and user-friendly, and conducting usability tests to refine and validate design solutions,
Contact us
You can contact us by email, telephone (available 08:00-17:00, Monday to Friday for supporting teaching delivery only) and face-to-face using the below information.