From October, the way you contact Digital Services for IT support is changing. You’ll be able to report IT issues, request services, and access support more easily via a new online self-service portal, which will also be easily accessible through the UniLincoln app.

The online self-service portal will be available 24/7, 365 days a year. You will still be able to access the Digital Services walk-in and telephone support during their usual opening hours.

What’s happening?

This change marks the start of a phased rollout:

• Digital Services will be first.
• Later in August, it will support new student onboarding.
• Following this, it will expand to cover the entire student journey and additional teams, offering a consistent and user-friendly support experience.

What will be different – and why it’s better!

• Quicker, easier requests
  Self-service forms ensure your request goes to the right team with all the details needed – no more back-and-forth.
• Clearer updates
  You’ll be able to track the progress of your request in real-time, so you always know what’s happening.
• Faster answers
  Access a growing library of answers to common questions – available any time, without needing to raise a request.

What do I need to do?

Nothing for now – continue as usual until the new portal launches. We’ll provide more information, including FAQs, in a couple of weeks. Thank you for supporting this step forward in improving our digital services.