Shaping Experiences, Driving Results
We help you achieve strategic goals by elevating product experiences, enhancing service offerings, and identifying opportunities to drive growth, boost efficiency, and ensure user satisfaction. Use the links below to request access to our wide range of services.
Discovery and Research
Through research and insights, we uncover strategic opportunities that are aligned with both user needs and business goals. Submit your request to understand your user’s needs to the Ideas Portal
Discovery and Research
In Discovery and Research phase, we reveal key insights and bridge the gap between user needs and departmental goals. By conducting in-depth stakeholder interviews, we explore the challenges and team objectives. Through engaging workshops, targeted surveys, and immersive methods such as service safaris, we gain a comprehensive understanding of your workspace, students and staff members needs and systems.
Gain valuable insights into the behaviors and preferences of students and staff, enabling you to validate ideas and make informed, data-driven decisions.
Minimize guesswork by identifying precise needs and solutions, ensuring resources are used effectively.
With actionable insights, team can effectively address gaps and deliver impactful experiences.
Designing & Prototyping
In the Designing and Prototyping phase, we transform ideas into engaging, user-friendly designs that map seamless experiences for students and staff. From intuitive wireframes to visually striking mockups, we combine the university’s identity with modern design principles, ensuring the final product is both functional and relatable. Interactive prototypes take these concepts further, offering realistic, clickable experiences to gather feedback and refine ideas.
Create tailored designs that align with the needs and expectations of students and staff.
Test and refine ideas quickly, addressing assumptions and ensuring alignment before committing to development.
Leverage data from prototypes to shape the product roadmap and guide decision-making.
Dev Collaboration & Testing
In the Development Collaboration and Testing phase, we work hand-in-hand with developers to turn design visions into reality. Through detailed briefings and active support during implementation, we ensure every interaction and interface reflects the intended design. User testing plays a critical role, providing valuable insights to optimize and refine the product. By analyzing real user behavior through qualitative and quantitative methods, we identify areas for improvement and align the product with user expectations and departmental goals.
Service Design
Service design is about orchestrating every touchpoint to deliver a cohesive and impactful experience. We dive deep into your processes, map out service journeys, and identify gaps or friction points. By collaborating with your team, we ideate and implement solutions that align with user needs and business goals, transforming your services into well-oiled systems that delight customers and drive results.
Optimized processes that improve efficiency and reduce costs.
Innovative solutions that address gaps and drive continuous improvement.
Enhanced customer satisfaction through smoother, more intuitive services.
Stronger alignment between user needs, business objectives, and service delivery.
How UX Transformed Key Digital Initiatives
How the university implemented a new digital sports management system and user-centered mobile app
How the university listened to students to implement a user-centered app experience
Digital Services
You can contact Digital Services by telephone, through email, by raising a service ticket or in-person. Use the below service information to get in-touch.