Challenges

Strong foundations are great, but we also need to be realistic about where we are now.

Infrastructure

Infrastructure and system integration in place, 70% in the cloud, continued move to SaaS. We now need to optimize, so services work faster, are fully integrated and work more consistently for users.

Customer-centric

Good processes in place, but services not (always) designed with the user in mind or improvements driven by user feedback

An unfulfillable backlog

We have a very long wish list of requests from stakeholders and improvements we want to make, but realistically we will never be able to do it all.

Cybersecurity

Great foundations in place but risk in cyber threats means there is more work to do to keep our systems and data secure.

Joined-up experiences

Moving from well-delivered ‘point’ solutions towards integrated services that enable a seamless end-to-end student journey.

Gaps

Strategically important areas such as research and digital capability development for staff are currently underserved.

Digital learning environment

Tools & support in place, but more can be done to create an integrated learning experience across physical and virtual spaces.

User insights

We need to do more to harness the data we have to enable us to maximise student retention and attainment by utilising sentiment and engagement data, AI, predictive analytics and automation to prompt personalised and timely staff interventions.

Digital disruption

Recent advances in AI technology expected to have a profound impact in any organisation, but the extent and nature of this is yet unknown.

Institutions are facing a range of challenges when implementing plans for digitally enhanced learning, teaching, and student support and Lincoln is no exception to this.